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Hotel Policies

Reservation Deposit

At the time of booking, we require a one-night room and tax deposit in order to confirm your reservation. The remaining balance will be charged on the morning of your arrival.

During peak periods, the deposit will be equal to 50% of the entire stay.

If you choose to use a debit card to guarantee and pay for your stay, your bank will automatically hold the funds. We have no control when the funds will be released back to your account. Please check with your bank directly for further information.

Check In | Check Out

Guaranteed Check In Time is 3 P.M.

Check Out time is 11 A.M.

Cancellation Policy

Cancellations must be made 72 hours (3 days) prior to arrival to avoid a one-night room and tax charge to the payment method on file.

During peak periods, cancellations must be made 30 days prior to arrival to avoid a 50% charge of the entire stay to the payment method on file.

Modification Policy

Please note that a change in the length or dates of your reservation may result in a rate change or additional fees.

Pet Policy

Hotel Serra allows dogs and service animals only.

Reservations: Must be made directly by phone as we have limited dog-friendly rooms.

Dog Fee: A non-refundable fee of $75 will be charged for dog-friendly rooms and an additional $150.00 authorization will be placed on your credit card. Dog owners will be liable for any additional cleaning bills or repairs, should they be required.

  • Dogs cannot be left alone in the rooms. If your dog is found in the room without you present, Hotel Serra reserves the right to take action, including eviction.
  • Pets are not allowed to use the bedding or sleep in or on the bed, for any reason at any time. Cleaning charges will be applied if necessary.
  • In consideration of all hotel guests, dogs must be leashed and attended to at all times.
  • Dogs are not allowed in the Edible Gardens, the Rooftop Pool Deck, the Fitness Center, Spa Serra, the Spa Terrace or Brasserie SLO.
  • If the dog causes any disturbances to other guests or is not kept under your control, Hotel Serra reserves the right to take action, including eviction.
  • Guests are responsible for cleaning up after their pets.
  • Rooms will be inspected the day of your departure; any extra cleaning or damage may result in additional charges to your credit card on file.
  • Up to 2 dogs allowed per room.

Pet Policy Agreement: After making your reservation over the phone, you will be required to review and sign our Pet Policy Agreement.

Fitness Center Policy

The Fitness Center is available 24-hours a day and is accessible by using your room key.

  • Sneakers, socks, athletic pants/shorts, and t-shirts are considered appropriate attire.
  • Shirts should cover the full chest, back and lower torso area (no sports bras only).
  • Bare feet and sandals are not permitted.
  • Guests must be fully dry after using the pool before entering the Fitness Center.
  • Other than water bottles, food and beverages are not allowed.
  • If you have the flu, a cold, or any other contagious illness, please avoid using the Fitness Center.
  • Guests must be over the age of 13 and those under 18 must be accompanied by an adult.
  • Equipment must be used for its intended purpose.
  • The Fitness Center is not staffed at all times.
Smoking Policy

To protect and enhance our indoor and outdoor air quality, and to contribute to the health and well-being of our guests and employees, Hotel Serra is a smoke-free hotel.

  • Smoking is prohibited in all the enclosed areas within the facility without exception.
  • Smoking of any kind is prohibited everywhere in the Hotel. Including but not limited to e-cigarettes, vape pens, cigarettes, marijuana, pipes, cigars, etc.
  • In the event that a guest smokes within a hotel guest room, Hotel Serra reserves the right to charge a $250.00 deep cleaning fee.
Pool Policy
  • No pets allowed.
  • No running on the deck.
  • No rough play.
  • No diving.
  • Other than water bottles, no outside food or beverages are allowed.
  • No glass/ceramic containers allowed in the pool area.
  • Children under the age of 16 must be accompanied by an adult.
  • Everyone is required to shower before entering the pool.
  • The pool is available for hotel guests. Occasionally the pool will be available for the general public for private events.
Parking Policy

Valet Parking in the Guest Parking Structure:

Valet parking is available for an additional charge. The Guest Parking Structure is on first come first served basis.

Parking is valid until 11 A.M. on your departure date. Additional time will incur a fee and will be charged to the payment method on file. Please be respectful of other guests and published check out time.

Click here for directions to the Guest Parking Structure.


Public Parking in the Marsh Street Parking Structure:

This structure is located two blocks away and is managed by the city of San Luis Obispo. Overnight parking requires a permit issued by Hotel Serra.

Click here for directions to the Marsh Street Parking Structure.

View a map to our Guest Parking Structure below.

Spa Policy

All spa treatments include access to our Relaxation Lounge, locker room and our Spa Terrace. All guests will receive a robe, slippers and a locker to be used during their treatments.

  • We welcome all guests over the age of 16 years old. Guests under the age of 18 must be accompanied by a parent in the treatment room.
  • Appointments are required for spa services and walk-ins will be accommodated on an availability basis only.
  • All appointments must be guaranteed with a credit card.
  • Cancellations and appointment changes require a minimum of 24-hour notice prior to your scheduled service(s) to avoid being charged in full.
  • Late arrivals will result in a shortened service.
  • Please arrive 30 minutes prior to your appointment start time. This permits adequate time to complete the consultation form, and enjoy the facilities prior to your service. Services start promptly for the time that was booked.
  • To maintain the peacefulness of the spa and as a courtesy to other guests, cell phones and other electronic devices are prohibited within the spa facility.
  • Hotel guests may charge spa services to their suite. Major credit cards and cash are also accepted.